One assistant manager. Three very different rooms.

In each of them Hanna does the same job — answers the enquiries, briefs the floor before service, keeps the stock honest, closes the books at midnight, and on Monday morning says what the week actually meant. The rooms could hardly be less alike. The job is identical.

The founding venue

The yakitori counter at Hotori, London EC4A

Live since 2024

H HotoriYakitori & Edomae sushi · 1 New Fetter Lane, EC4A

Where the recipe model was built — and where it is still hardest.

An omakase kitchen turns whole fish into portions, holds sauces made three days earlier and serves a menu where half the cost sits in things that never appear on it by name. Sub-recipes inside sub-recipes, yields that shift with every delivery, and a counter that prices differently from the tables ten feet away.

Hotori has run every part of the platform since 2024 — which means it has also run every version of it, including the ones that were wrong.

6 of 6Functions in daily use

2 yearsContinuous live service

£0Booking commission paid

Speak to Hotori →

The grill section at Charcoal Champ, London N1

C Charcoal ChampChinese barbecue · 142 York Way, N1

The first venue that wasn't the one we grew up in.

Larger parties, faster turns, a long menu, and cost that sits in weight rather than technique. Everything the platform had quietly assumed about how a restaurant works had to become a setting instead — which is where "one system, configured differently" stopped being an intention and started being tested.

Booking POS Stock Insight Marketing Finance

Live since 2026 Speak to them →

B Brass BarCocktail bar · London

A cocktail bar, where none of the restaurant assumptions apply.

No diary, no covers, no coursing. Open tabs running for hours, split across people who arrive and leave at different times. Brass Bar runs the till and nothing else — which is the useful thing about it. Fast tabs had to become a first-class behaviour rather than a restaurant bill with the bookings removed.

POS Booking Stock Insight Marketing Finance

Live since 2026 · POS only Speak to them →

Why this matters

No bespoke code, in any of them.

Every difference between those three rooms is a setting rather than a branch. That sounds like an engineering concern and it is really a commercial one, because bespoke work is what makes small software vendors slow, expensive and eventually stuck.

What is configured

Whether the venue takes bookings at all
Table plan, sections, turn times and pacing
Menu structure, coursing, set menus and experiences
Service charge, deposit and cancellation policy
Which of the six functions are switched on
Stock units, suppliers and count areas

What is never customised

The code. There is one platform, and a venue is a row of settings inside it — not a fork, not a branch, not a special case with somebody's name on it.

So a fix made for one venue arrives at all of them the same afternoon, and nobody is stranded on an old version because their bespoke work was never migrated. It is also why a fourth venue is a configuration exercise rather than a project.

Three venues is not a lot, and we would rather say so than dress it up. There is no wall of logos on this page because there is no wall of logos.

What three gives you is unusual access. You can speak to every single operator running this software, ask them what broke, and hear an answer that has not been through a marketing department. That stops being true at thirty, and it is worth using while it lasts.

Ask them yourself

We'll introduce you. No case study in between.

Tell us which of the three is closest to your room and we'll put you in touch directly — not a written testimonial, not a call with us on the line. The useful questions are the ones you would only ask another operator, and they are best asked once you have seen the system and know what to press on.

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